Frequently Asked Questions
FAQ Categories
How do I get my payment history?
How do I get my payment history?
You can download your payment history at any time from Wordbridge. Follow the instructions on the attached file.
Payment History Instructions What does the "pending" status mean?
What does the "pending" status mean?
When the status says "pending" it means SOSi has not been paid by the insurance company. By contract, SOSi does not pay an encounter until SOSi has been paid.
When am I getting paid?
When am I getting paid?
The insurance companies have a 60 day window to pay invoices. When the invoice goes over 60 days, SOSi sends collection notices attempting to obtain payment. We will continue to send collection notices until the invoices are paid. After an invoice is paid to SOSi, SOSi has an additional 15 days to get payments out to LAPs.
Why did I not get paid for a No Show appointment?
Why did I not get paid for a No Show appointment?
Per the contract with L&I, LAPs are not paid for no shows unless it is for an Independent Medical Examination (IME). WLNI determines these.
What are the rates for each modality?
What are the rates for each modality?
- Over the Phone – OPI $0.72 per minute
- In Person – IPI $1.12 per minute
- Virtual – VRI $0.90 per minute
Will my interpretation credentials be accepted?
Will my interpretation credentials be accepted?
Once you have registered and created your account on Wordbridge, please upload your interpretation credentials and SOSi will verify if they are accepted by The Washington State Department of Labor & Industries.
Am I required to obtain a UBI (Unified Business Identifier)? Will SOSi pay for it?
Am I required to obtain a UBI (Unified Business Identifier)? Will SOSi pay for it?
The Washington State Department of Labor & Industries requires all LAPs residing in Washington state to obtain a UBI (Unified Business Identifier) with the Washington State Department of Revenue. LAPs who live outside the state of Washington are not required to obtain a UBI until their earnings reach $12,000 annually. It is the responsibility of the LAP to track their earnings. Please keep in mind that SOSi will not cover any expenses to obtain a UBI. SOSi highly encourages candidates to obtain a UBI once their interpretation credentials have been accepted.
Can rates be re-negotiated?
Can rates be re-negotiated?
Will LAPs who live outside the US and do not have a Social Security Number be required to obtain a NPI (National Provider Identifier) with National Plan & Provider Enumerations System (NPPES)?
Will LAPs who live outside the US and do not have a Social Security Number be required to obtain a NPI (National Provider Identifier) with National Plan & Provider Enumerations System (NPPES)?
L&I will not require NPIs or a second form of ID for the out-of-country LAPs as long as background investigations are completed.